My goal is to place my original artwork in spaces that make my collectors happy. If you have any questions, please contact me in advance of your purchase at firstname.lastname@example.org.
Every care has been taken to show the artwork as accurately as possible with regard to size and color. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and slight inconsistencies will not be a valid reason for return.
How is my payment handled?
Payments are taken through PayPal in U.S. dollars. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. We do not store any of your debit/credit card details. Artwork will be shipped when payment is received in full.
I have placed my order. How soon will I receive my painting?
Original paintings will be packed and shipped within 5 working days of order and payment in full (unless part of a current exhibition, in which case, there may be a delay, until after the exhibition is finished; information about such delays are typically noted within the Description of the piece). Parcels shipped within North America are sent by USPS, UPS or courier, depending on size and weight. Please allow 7-14 working days in total. If you need delivery by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements.
Can I collect my artwork from your studio?
Yes. If you live within driving distance of Rockwall, Texas, USA, and prefer to pick up your work in person. Choose the ‘Pick Up’ delivery option during checkout and I’ll follow up with an email for us to discuss a place and time.
Is shipping included?
The cost of shipping within North America is included in the price of the work. This eliminates any ‘surprises’ when you check out. I try to always make this clear in the description of the painting.
Note: At the current time shipping costs are varying significantly due to Covid-19 restrictions, especially on air freight. If the actual cost of shipping is significantly more than quoted I reserve the right to discuss this with you and to refuse the sale.
Can you ship internationally?
At this time, shipping limited to US and Canada.
How will my painting be wrapped?
Paintings will be carefully packaged using corner protection, bubble wrap and cardboard. Each one is unique so I take care that it is well packaged and that it arrives in perfect condition. Recycled or repurposed packaging will be used when deemed appropriate to be environmentally friendly.
What if my painting arrives and I don’t like it?
I want you to be fully happy with your new artwork so I offer a Buy-Back agreement.
If a painting is not as you expect, you have 30 days from date of order to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Return shipping costs are at your expense. Once the piece has been safely returned in original condition, I will refund your payment within 7 days.
What if my painting arrives damaged?
All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me within 7 days and if possible document the damage in a photograph or two.
Will my painting look exactly like the photos?
Every care has been taken to show the artwork as accurately as possible with regard to size and color. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and such inconsistencies will not be a valid reason for return. Pay close attention to description of painting regarding size, materials, etc.
Are your paintings framed?
When finishing a painting, one of the many decisions I make is whether it might be enhanced with the addition of a frame. If a painting has been exhibited as framed, it is normally sold with the frame. In order to keep shipping costs down, and allow the you, the collector, to choose a frame that fits with your décor and space, most artworks do not include a frame.
Most works on paper include a white mat with the painting.
I always indicate whether a painting is framed or not in my written description of the work. You’ll also be able to see photos of it framed and unframed in the product gallery. When a painting is meant to be sold framed, the frame is already included in the price.
If you are interested in having a painting framed, please contact me to chat. Together we can discuss framing options, or I would be happy to simply give you advice on how to have it framed locally, after purchase.
Will my paintings be ready to hang?
Maybe. The painting description will state that it has been wired and ready to hang. Most cradled panels or stretched canvases thicker than 1” will be wired and ready to hang as is without a frame. Works on paper with a standard size white mat can easily be popped into a photo frame.
How do I pay? Is shipping included?
Please see Purchasing & Shipping details.
Can I collect my artwork from your studio?
Yes. Please send me an email and we can work out a time to meet.
How will my painting be wrapped?
It depends on size, but paintings will be carefully packed using corner protection, glassine, bubble wrap and cardboard. Each one is original and unique, so I take care that it is well packaged and that it arrives in perfect condition. For further details about delivery please see the Shipping details.
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